Frequently Asked Questions

What time can I expect my newspaper deliveries?

Our goal for all deliveries Monday to Friday is to be delivered by 8 am. The first delivery in many areas is made at 5 am and we try our best to cater for people requiring earlier delivery times.

Why is my newspaper later than usual sometimes?

The newspaper industry is a long chain starting with the publishers and ending with you, the reader. It only takes one glitch and things can run late. If your paper is later than usual please bear with us as we will be working as hard as possible to get it to you. If your newspaper has not arrived by 08:30am please contact us and we will look into it for you.

How do I pay my bill?

You can pay your bill either by posting us a cheque or vouchers, over the phone with a credit or debit card, by setting up direct debit, by bank transfer or over the counter in cash at any PayPoint store.  Please note we are unable to return vouchers.  If you send vouchers to us in advance these will be accepted and credited on the understanding you agree to receive deliveries for the minimum term those vouchers cover.

I'm going away. How do I stop my newspaper deliveries?

If you need to stop your newspaper deliveries for any length of time, simply call or email us (giving at least 24 hours notice) with the dates you will be away.

How much do you charge for delivery?

Our newspaper delivery service charge covers the cost of getting your papers from the printers to your door, including your deliverer’s pay and the cost of managing your account. We keep our delivery charges to an absolute minimum.